Our goal, as Canada’s best caregiver agency, is to far exceed your expectations and to help you find the best fit for your family. As leaders in the industry, our services are in high demand. We provide an intensive, personalized, time sensitive service to our clients who value our relationship. By taking the first step, you can be confident that the Diamond team will provide you with the service you deserve. 

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National Headquarters
1000 Sheppard Avenue West, Suite 100
North York, ON M3H 2T6


Toronto Tel: (416) 730-8866
Calgary Tel: (403) 351-0179
Vancouver Tel: (604) 484-4966
1-888-886-8209 (outside of Toronto)
Fax: (416) 730-8963

Email: info@diamondpersonnel.com


Monday to Friday
9:00 am to 5:00 pm
By appointment

Samantha C.

She has been a partner in not only making sure my daughter grows up safe and healthy, but also polite, kind, and educated from an early age. I am so fortunate to have found Maria with Diamond’s help, as my life could not be as it is without her."

"Maria hasn’t simply joined our family, she has grown up with it, and is fundamental to it. 

Wooley Family

She is always taking the kids to the parks to do outdoor activities and gets the two older boys to school on time. Sheila is the best cook ever she can make homemade dumplings, wontons, stir fry, spaghetti, homemade garlic lemon chicken fingers and the list goes on. 

"Sheila has the most positive, resilient and heart felt personality. Sheila is an early riser and every morning she is happy and upbeat and 100% reliable.

Newhook Family

As first time parents we look to Brenda for guidance, as she is a mom and has raised many other babies. She’s punctual, reliable, trustworthy and helps with many household tasks such as cooking and cleaning. 

"In just a few short months Brenda has become an integral part of our family and we couldn’t be happier! Her beautiful spirit and positive attitude reassured us we made the right decision. 

View Our Frequently Asked Questions

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What can we expect from Diamond Personnel?

We conduct business in an integrity based, ethical and compliant way according to all laws governing the placement of in home staff. We protect all confidential information provided by you. We present only personally interviewed, screened, referenced, and experienced candidates who truly stand out among their peers as exceptional. We provide accurate and timely feedback during the recruitment and placement process and follow-up consultation after commencement of employment. We deliver up to date information on labour standards, wages and payroll deductions. We offer First Aid and CPR training to all hires. We consult with clients throughout the hiring, orientation and integration process.

What is the screening and selection process for Diamond candidates?

Our placement consultants search extensively to interview, screen and select the best candidates for our employers. We ensure that all of our candidates speak English fluently, and have a minimum of one year of professional experience. Many of our applicants are college graduates with nursing and teaching backgrounds. Common sense, confidence, a positive attitude and passion, are necessary to be considered Diamond quality candidates.

Our candidates are rigorously screened and highly experienced professionals who choose to work in a private household and are passionate about supporting others. Our screening process is so extensive that we select candidates who rank in the top 10%. This ensures that the candidates we present to our clients match expectations and have the qualifications desired. The Diamond screening process is far more extensive than any other agency in Canada.

What types of placements do you provide for families?

Diamond Personnel specializes in full-time, live out, permanent placements. We place a nannies, caregivers and a wide range of household staffing positions.

What is the selection criteria for candidates?

In order to be accepted as a Diamond candidate, you must truly be exceptional. We set very high standards for our candidates and only select individuals with experience, integrity and a genuine passion for their work. If you meet our selection criteria, you will be among the select group of professionals that are very proud to be affiliated with the Diamond Personnel network.

We select our candidates based on the following:

1) Your personal interview with our consultants
2) Education and training
3) Work experience, skills and job progression
4) Personality, work ethic, attitude, commitment
5) References
6) English language proficiency
7) Physical ability to perform your duties

If we believe that your skills, personality and experience will positively reflect the quality of our candidates, we will do everything to help you find a job placement. If we feel that we cannot help you, we will recommend other resources to help you in your job search.

What are your fees for The Diamond Experience™?

The Diamond Experience™ Initial Registration and Consultation ("The Discovery Process") fee is $500.00 (will be credited towards final invoice for referral fee upon hire), and includes: How to Hire a Nanny, Caregiver or Household Staff consultation session comprised of a full exploration of your goals, comprehensive needs assessment, and creation of a personalized position profile and compensation package.

The Diamond Experience™ referral fee is equivalent to 20% of the candidate's first year annual gross compensation package (Due upon Hire). This includes The Discovery Process, The Recruitment Advantage, The Compliance Navigator, The Diamond Success System and the Diamond Satisfaction Guarantee.

When are your fees due?

Our full fee is due upon hire. All fees must be paid in full prior to commencement of employment. Diamond provides a four month replacement guarantee.

How long does the hiring process take?

Hiring a local candidate can be accomplished within a matter of days depending on your availability for the discovery and interviews, sense of urgency and current market availability. While we aim to find someone as quickly as possible, it is important for us to find our employers and candidates the right fit and will not jeopardize the integrity of our screening process.

What responsibilities will I have as an employer?

As an employer you will be required to remit all payroll taxes (EI, CPP, Worker’s compensation) in addition to the net salary. You are also required to keep payroll records and provide a pay stub. You must abide by all provincial employment labour laws. Please don't let this deter you, we have a wonderful payroll partner who will take care of all things payroll should you wish to outsource this to the professionals.

Can communication be a barrier between me and my placement?

Verbal, written and comprehension of English is an essential part of our screening process. Through our testing, personal interview and evaluation of their written application form, we are able to assess their English comprehension and writing competencies. Communication is not limited to language. Cultural differences must be considered. Tolerance and understanding of these differences are keys to the successful hire. It may take a few weeks for your new hire to adjust to your way of speaking, understanding the nuances, different accents and slang. Be patient!  

What kind of support will I receive from Diamond Personnel?

The Diamond Experience™ is designed to make this process as easy as possible. We will give you all of the information and tools you need to be successful. You will receive ongoing support during and after the hiring process. From questions regarding statutory holidays to questions about cultural differences, we are here to help your new hire integrate into your family and to help you adjust to having a new person in your home. We will send you an orientation package including our proprietary Diamond Success System tool to help you get started and build a strong and lasting relationship with your new hire. We will follow up to see how things are going, and we are always available to answer any questions you may have.

What happens if it doesn’t work out?

Diamond Personnel stands behind our guarantee. If for some reason it is not a good match , we have a four-month guarantee on our placements. This means that within that time-period if things are simply not working out, we will conduct a search for a replacement at no additional charge. Our dedicated team will work quickly to ensure that your needs are met as quickly as possible.

What does a nanny cost?

Diamond Personnel's experienced Placement Consultants will work with you to understand your needs, develop a customized position profile and craft a competitive compensation package to position you for success at the recruitment phase. As a general guideline, for experienced, professional nannies and household staff you can expect to pay $28.00-$35.00 per hour. Positions with unusual requirements should expect to offer more.

In addition to salary, and paid vacation, many employers provide paid sick days, health and dental benefits, and a transportation allowance. 

How do I give my nanny or new household employee constructive criticism?

We help you develop a long term relationship based on clear communication and respect. We provide many tools to ensure that your employee knows they are appreciated. Reduce the risk of staff turnover with the Diamond Success System, an online tool created just for you.

How can I know for sure the candidate you select for my family is the right fit?

Our extensive sourcing, screening, testing and matching delivers exceptional results. Our recruiters search extensively for exceptional talent. Our Interview Primer prepares you for the selection process. Since all of the candidates are personally screened, tested and matched for you, the anxiety of making the right choice is eliminated. We do all the work for you.

What is expected of me as a Diamond Personnel client?

We ask that you provide accurate information about the position, hours, job duties, wages, location and responsibilities; abide by all laws reflective of employment standards, payroll tax remittances and records, overtime, vacation pay; honour and respect the employment contract; provide a safe and comfortable working environment; provide all signed documents in a timely manner; provide ongoing instruction and direction, performance reviews, and positive feedback to your new hire; provide Diamond with prompt payment as per the terms of fees in the referral agreement; and be understanding and respectful of cultural differences.